Privacy Policy — Misuli Productions LLC Effective Date: 11/15/2025 URL: https://www.misuliproductions.com/privacy Misuli Productions LLC (“Misuli,” “we,” “us,” “our”) operates the Misuli Productions website and services, including **RelayDesk** and **Victory Vault™**. This policy explains what we collect, why we collect it, how we use it, and your choices. >Text/SMS Compliance (Read First):** >No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. >Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services. --- 1) Scope & Brands Covered This policy applies to all sites, forms, and communications operated by Misuli Productions LLC, including **RelayDesk** (after-hours dispatch/AI reception) and **Victory Vault™** (digital referral & review engine). Any reference to “Services” includes these brands. 2) Information We Collect We collect information you provide directly and information generated by your use of the Services. Identifiers & Contact Name, business name, email, phone number, postal address. Account/profile details and support requests. Payment & Transaction Payment details are processed by our processor (e.g., **Stripe**). We do **not** store full card numbers. Communications Messages, call logs, voicemail, AI/agent notes, and—where permitted—**call or chat recordings** used for quality, compliance, and training. SMS/MMS content and opt-in/opt-out status for our programs. Usage & Device IP address, device/browser type, time zone, pages visited, and cookies or similar technologies for session management and analytics. Lead & Business Data Company role, service needs, budget range, service locations, and booking metadata. 3) Sources Directly from you (forms, bookings, payments, calls, chats, SMS). Automatically via our sites and applications. From our clients when we operate on their behalf (e.g., RelayDesk answering). From service providers that support our operations (e.g., analytics, communications). 4) How We Use Information -Provide, operate, and improve the Services. -Process bookings, deposits, invoices, and support requests. -Send **transactional** messages: confirmations, reminders, service alerts, and critical notices. -Maintain security, prevent fraud/abuse, and comply with legal requirements. -Run review requests and referral workflows you or your business enable in **Victory Vault™**. -Train human/AI agents for service quality and accuracy (subject to this policy and your choices). 5) SMS Program Disclosures By submitting your number and **opting in**, you consent to receive recurring SMS from Misuli/RelayDesk/Victory Vault™ related to your services, reminders, and account notifications. Opt-out:** Reply **STOP** to any message to end SMS from that program. Help:** Reply **HELP** for assistance or email **[[email protected]] -Message frequency varies. **Message and data rates may apply.** -Carriers are **not** liable for delayed or undelivered messages. * **We do not sell or share** mobile numbers for cross-context advertising. Text messaging originator opt-in data and consent will not be shared with any third parties, **except** for aggregators and providers of the Text Message services necessary to deliver messages. 6) Disclosure of Information We use vetted **service providers** to operate the Services (e.g., hosting, analytics, payment processing, communications such as LC Phone/LeadConnector/Twilio-type carriers, email delivery, customer support). These providers are bound to use information **only** to perform services for us and to protect it. We may also disclose information: -To comply with laws, legal process, or enforce our agreements; -To protect rights, safety, and the integrity of the Services; -In a corporate transaction (e.g., merger or acquisition), subject to continuing protections. SMS Disclaimer: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. No Sale/No Sharing for Ads: We **do not sell** personal information and **do not share** personal information for cross-context behavioral advertising (as defined under California law). 7) Cookies & Analytics We use essential cookies for security and session continuity, and optional analytics to understand performance. You can control non-essential cookies via your browser settings or available banners/controls. 8) Data Retention We retain information only as long as needed for the purposes above: Account, booking, and transaction records: as required for tax/audit/compliance. Communications (calls/SMS/chats/recordings): retained for service quality and compliance, then deleted or anonymized per internal schedules. You can request deletion where applicable (see Rights). 9) Security We employ administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No system is perfectly secure; we maintain a program of continuous improvement. 10) Your Rights & Choices Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of your information, and to withdraw consent where processing is based on consent. Opt-out of SMS:* Reply **STOP** at any time. Email preferences:** Use unsubscribe links or contact us. Data requests:** See contact details below. Residents of California, Virginia, Colorado, Connecticut, Utah (and similar jurisdictions) can exercise rights consistent with state law. We do not sell or share personal information as defined by CPRA. If you are in the EEA/UK/Switzerland, Misuli Productions LLC is the controller for our sites and direct programs. We rely on legitimate interests, contract performance, consent, and legal obligations as appropriate. 11) International Transfers We are U.S.-based. If you access our Services from outside the U.S., your information may be processed in the U.S. and other locations with different data-protection laws. We use appropriate safeguards where required. 12) Children Our Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect such data. If you believe a child has provided information, contact us for removal. 13) Third-Party Links Our sites may link to other websites or services. Their privacy practices are governed by their own policies. 14) Changes to This Policy When we update this policy, we will revise the “Effective Date” and post the new version at **[https://www.misuliproductions.com/privacy](https://www.misuliproductions.com/privacy)**. Material changes will be communicated as appropriate. ## 15) Contact Us Misuli Productions LLC 917 US Highway 202N – Suite N Branchburg, NJ 08876, USA Email: **[[email protected]](mailto:[email protected])** --- Short SMS Clause for Forms By entering your phone number and checking the consent box, you agree to receive recurring SMS from Misuli Productions LLC (including RelayDesk and Victory Vault™) related to your requests and account. Message & data rates may apply. Reply **STOP** to cancel, **HELP** for help. **No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.